At Atom Supply our aim is to provide our customers a complete range of facilities maintenance products at the right price to keep their business and facilities operating.Our customers are large and varied businesses and institutions across Australia, these include:
When it comes to product range our business offers the latest competitive brands across a wide range. With more than 600 suppliers (Business Partners) and access to over 400,000 product lines from categories like:
Our customers demand prompt access to people, information and service.
Customers continually return to us because we employ trustworthy, knowledgeable, friendly staff.Our staff are empowered and trained to answer all questions, find solutions and are always willing to help.
We enjoy long-term ongoing relationships with our customers because of the personal interaction we offer.
We strive to better understand our customers and their challenges to provide a complete supply solution.
Along with telephone and fax we also provide other channels for our customers:
• Atom Supply Catalogue – 1000 page catalogue with 21 different product groups encompassing over 100,000 product lines with over 10,000 images and up to date technical information, the is a valuable resource tool and access to Atom Supply.
• CD-Rom – This is the electronic version of our printed catalogue providing another alternative channel to Atom Supply product lines.
• www.atomsupply.com.au - Atom Supply E-commerce access channel, offering our customers the opportunity to view our product range live and online, with the ability to place orders for direct shipping or pick if they wish.
We add value by providing a complete range of products, customer visits, training, technical information, and MSDS requirements backed up by our suppliers (Business Partners) support service network.
We offer a FIS logistic solution with in Metropolitan areas. Our passion for service and our focus on delivering to our customers’ demands ensures their experience is convenient and efficient.
Our business is price competitive; we enhance value by way of personalised service, information and time spent with our customers to provide a business-to-business supply solution.
• Product review & expansion – an ongoing process to assess all products in conjunction with our suppliers (Business Partners) to introduce a deeper and larger product range for better service, to eliminate stock outs and minimise unplanned or ad hoc purchases.
• Atom brand marketing – to ensure we keep up with ever changing face of business. A strategy to ensure the Atom Supply Brand and reputation continues to grow and remain strong, through media, advertising, trade days and company promotions.
• Product Catalogue – an ongoing review of all products in the catalogue. A programmed initiative to keep all pictures, technical data, and part numbers up to date, to release an updated catalogue every three to five years.
• Branch Network Expansion – a programme to expand our branch network. This will provide greater access for our customers and lift our overall positioning as a supplier of choice for Facilities Maintenance Products through out Australia.
• Currently our branches are located in Perth, Karratha, Geraldton and Darwin with our Kalgoorlie facility opening second half of 2008.
Atom Supply to be recognised through out Australia as a supplier of choice.
Provide solutions in over coming any barriers to effective customer service.
To continually learn and understand the ever changing relationship between our business, suppliers (Business Partners), customers and service.
Encourage return business through our focus on service, our ability to communicate, providing creative solutions and the ability to satisfy our customers’ needs and back it up with second to none service.
• Acknowledge the loyalty of our customers, suppliers (Business Partners).• Provide a safe and fulfilling work place• To be driven by our passion for service.• Be honest, hard working and concerned.
TO BE THE FIRST CHOICE SUPPLIER FOR OUR CUSTOMERS.